FAQ


Care


How do I care for my piece?
Stoneware is a semi-porous substance, some light condensation on the bottom of the piece can be normal especially in the hotter months. Byron Fredericks is not liable for marks left on surfaces that vessels may leave due to the nature of the medium.

Stoneware, though on the durable end of clay bodies, is susceptible to breakage if mishandled. Byron Fredericks is not liable for broken pieces from mishandling.

To clean your piece, please use clear soap and hand wash. Magic erasers will almost always remove a mark left by floral debris, but watching a piece age with use is a process we find beautiful and unique to each owner.



Orders and Requests


How do I place an order?
Orders can be placed on byronfredericks.com or by contacting studio@byronfredericks.com. You may also visit our stockist page to see if the piece you are looking for is available at one of our retail partners.

What payment methods do you accept?
We accept all major credit cards.










Shipping


I have a question regarding shipping.
For questions regarding shipping, visit byronfredericks.com/shipping-returns

How long after I place my order will it ship?
Please allow 2-4 weeks for your order to ship. We make pieces available based on completed pieces. 

How do I return an order?
To learn about our return policy or to start your return, visit our returns page or contact our studio team.

International Shipping:
Will I be charged VAT & Duty charges to receive my piece?
Yes, If you are purchasing from a country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government.
To calculate the expected cost, use the link below and enter 691390 as the harmonized code for ceramic vases:

https://www.simplyduty.com/import-calculator.


Sales


Do you do a Sample Sale?
Yes, we do an annual  sample sale of pieces once a year. Pieces are discounted from 15%-50%. If you are interested in samples outside of a publicly announced sale, please email studio@byronfredericks.com to inquire about a certain form. Sign up for our newsletter to stay up to date on sales events. 

What is your sale policy?
All items marked are final sale and cannot be returned or exchanged.



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